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5 Business Lessons from The Santa Clause

5 Business Lessons from The Santa Clause

What would you think if you suddenly gained a hundred pounds, grew a bushy white beard, and noticed that your clothes were all tarnished with ashes and soot? Either 2020 struck again or you’ve assumed the role of Santa Claus. If your belly begins to shake like a bowl...

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5 Business Lessons from Home Alone

5 Business Lessons from Home Alone

When hapless burglars Marv and Harry dramatically crashed to the hardwood floor of a Chicago mansion, victims of Kevin McCallister’s diabolical but ingenious paint-can-to-the-face gag, you probably didn’t think, “Wow, there’s a great business lesson to be learned...

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The Maturing of the Customer Care Industry

The Maturing of the Customer Care Industry

Customer Care is “Growing Up” through Technological Transformation   The Baby Phase Just under sixty years ago, customer service had an entirely different face – a sort of baby face that was still crawling across the floor with wide-eyed wonder. Back then, you...

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5 Great Videos on Niche Marketing

5 Great Videos on Niche Marketing

For the first episode of his new YouTube show, our CEO Ford Saeks focused on niche marketing and the questions, "How do I find my niche?" and "How do I market to my niche?" We love his explanation but thought you might also benefit from hearing some others'...

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